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Contract Permanent
Full/Part time Full time
Description

Technical Specialist - Customer Support (Kolkata)

Positions - 1 (On Rolls) Kolkata

Designation - Technical Specialist - Customer Support

Location - Kolkata

Department - Customer Support

No of Years of Exp

•3-4 years’ experience in technical support product training mainly with competition Brand such has TVSE / Cannon /HP/ Can be shortlisted

Target Companies:TVSE / Cannon /HP / WeP / IT Peripherals…

Qualification/ SkillsDiploma B.E / B.Tech

CTC3 - 5 Lakh

Sourcing Fee8.33% on CTC

Expected DOJImmediate

Job Responsibilities

Job Profile - Technical Specialist – Customer Support

Core Skills:

•Overall 3-4 yrs of experience in technical support product training to field engineers.

•Should have Strong Basic Technical Knowledge

•Technical Experience on IT products.

•Experience on product training like Printer /Scanner/Projectors will be preferable.

•To provide technical support assistance & training, facilitating customer

visits, and performing Epson Products technical demonstrations that provide a competitive edge for technical service engineers

•Working knowledge on printers / Projects / Scanners.

•Knowledge of printing methods & technical solutions

•Providing training based on field needs and the delivery of new product and

technology training in support of field readiness

•Responsible for understanding business and technical problems addressed by the products including product demo, business drivers, evolving business needs.

•Prepare for client meetings and tailoring communications to address business needs of potential clients.

Skills

Core Skills:

•Good communication & Presentation Skills

•Working knowledge on Office Automation device drivers.

•Knowledge of printing methods & technologies

•Reporting to Senior Manager – Customer Support

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