Customer Support Executive (Day Night Shift)

1.Should be responsible for efficient dealing of complaints to completion and

enabling satisfaction of customer.

2.Responsible for rendering useful administrative support to other members of

the customer care team.

3.Responsible for documenting all calls with regards to participant inquires

accurately using Call Tracking System.

4.Responsible for monitoring Call tracking for responses from administrative

team so call returns are done in a timely fashion.

5.Responsibility is to Follow-up with participants within a 24-hour period in

regards to the initial phone call even if it is to just touch base and let participant

know inquiry is still be researched.

6.Responsibility is to answer participant questions, as well as question

participants to obtain full understanding of what information is being requested.